BT Click and Buy

to info at Iron Man Records
NAME : john stell

EMAIL ID : john@tutorials-4-you.co.uk

MESSAGE :
Read this before you continue with BT Clickandbuy - a cautionary tale... My name is John Stell - i'm the director of www.tutorials-4-you.co.uk For the past 12 months we like yourself have used http://www.btclickandbuy.com/ as our merchant for the above website. Before we signed up and handed over £1000+VAT we asked several questions of what we were getting for our money. We were promised the following by the btclickandbuy sales team (this is an excerpt from an e-mail - confirming what they will deliver)... To briefly confirm our conversation. BT click&buy will introduce three payment options across your sites - credit/debit cards, BT Phone Bill (home and business) and online direct debit. BT branded service - additional assurances for potential purchasers (reduction 'drop off' rates). Dedicated call centre to take care of all customer billing enquiries and to investigate and manage any payment failures, cancellations, credit card charge backs Detailed and easy to access on line reporting (24/7) enabling you to monitor all revenue streams from all sites* Promotion of your sites and services to BT click&buy customer base Promotion of your sites and services on the BT click&buy portal PR and Marketing team will work on joint marketing and promotional opportunities internal and external of BT Dedicated technical integration manager at launch and for ongoing support and future integrations A reduced one off set up fee of £1000 covers all of the above (launch and on going) and the integration of BT click&buy onto all sites in your portfolio and any future sites launched. No other fees, annual or otherwise. I've highlighted the interesting bits in bold maroon - I don't know how your company has been treated BUT quite clearly BT have broken their contract (an e-mail is a form of contract)- firstly we have never had our website promoted to any of the 4,000,000 customer base directly which they say they will do in a year of being on their books! And the last one is a doozy! - No other fees, annual or otherwise - so we were in a bit of shock when we got the e-mail saying if we wanted to stay with BTClickandBuy that we would have to fork out ... ..This will be either £120, £100 or £80 per calendar month dependent upon your choice of opting for either a 12, 24, or 36 month term. Hey and let's not forget the VAT! So from paying no other fees annual or otherwise - we will now be paying a maximum of £1692 / year and at least £1128 / year if you sign up for 3 years! That's a bit of a difference don't you think? Now if you are one of the big players (won't mention any names but you know who you are) it may be worth it - BUT don't you think there is a principal here? How about delivering on what you promise - I'd like to think of myself and the companies I represent do that - and if we don't we would make some provision. As far as i'm concerned we made a deal - the deal was No other fees, annual or otherwise! It seems BTClickandBuy can promise you the moon on a stick and deliver what the hell they like! Were you miss-sold as well - I'd like to hear from you. Please pass this e-mail on to the most relevant person in your company. Several companies have already responded with their dissatisfaction. Thank you for your time. John Stell Director email: tutorials@tutorials-4-you.co.uk web: www.tutorials-4-you.co.uk Seeing is Learning

reply from Chris who provides service through BT etc....

Thanks Mark,

We know about this. This guy is causing me many problems. Our experience on the other hand has been one of constant support from BT.

Louise, can you do something about this?

Mr Stell,

I understand you’ve had a bad experience with BTClick&buy. BTClick&buy is one of several payment solutions used by my company D A Recordings to supply services to the music industry. You have been emailing MY CLIENTS, not BT’s, with your moans about the BT system. PLEASE STOP as this is damaging my business and I am already exploring my legal position here. Rest assured I won’t try and contact your customer base and let them know of your behaviour. Instead I’ll pursue this through the proper channels.
Regards all,
Chris

Chris Thompson, Dir.